i delete streetsmart edge but still showing up in thinkorswim

2 min read 24-01-2025

i delete streetsmart edge but still showing up in thinkorswim

Thinkorswim's robust platform offers a wide array of tools and add-ons, including the popular StreetSmart Edge. However, sometimes after uninstalling a tool like StreetSmart Edge, it may stubbornly persist in the Thinkorswim interface. This guide will walk you through troubleshooting steps to resolve this issue.

Understanding the Persistence of StreetSmart Edge

The reason StreetSmart Edge might remain visible after deletion often stems from incomplete uninstallation or cached files. Thinkorswim stores data in various locations, and simply removing the application might not clear all traces. This can lead to lingering menu items, indicators, or even studies related to StreetSmart Edge.

Steps to Remove StreetSmart Edge from Thinkorswim

Here's a comprehensive approach to effectively remove StreetSmart Edge from your Thinkorswim platform:

1. Verify Complete Uninstallation

Check the Add-ons: In Thinkorswim, navigate to the Add-ons section. Ensure StreetSmart Edge is no longer listed as an active add-on. If it is, remove it through the platform's uninstall process.
Check Program Files: Manually check your computer's Program Files directory for any remaining StreetSmart Edge folders or files. If present, delete them. Remember to close Thinkorswim before doing this. This step is crucial for complete removal.
Check your Downloads Folder: Review your downloads folder for any leftover installer files related to StreetSmart Edge. Delete these files to prevent accidental reinstallation.

2. Clear Thinkorswim Cache and Data

Cached data can sometimes cause conflicts and display outdated information. Clearing this cache is essential for ensuring a clean slate.

Restart Thinkorswim: A simple restart might resolve minor glitches related to the application's cache.
Close Thinkorswim Completely: Make sure Thinkorswim is fully closed before proceeding. This prevents accidental data corruption.
Delete Temporary Files: Consider deleting temporary files on your system. The location varies depending on your operating system (Windows Temp folder, Mac's temporary files). Be cautious when deleting files in these locations.

3. Reinstall Thinkorswim (If Necessary)

If the previous steps don't work, a complete reinstallation of Thinkorswim might be necessary. This is a more drastic measure but effective in clearing persistent issues.

Uninstall Thinkorswim: Thoroughly uninstall Thinkorswim from your system using the standard uninstall procedure for your operating system.
Download the Latest Version: Download the latest version of Thinkorswim from the official website.
Reinstall Thinkorswim: Install the fresh version of Thinkorswim, following the installation instructions carefully.

4. Contact TD Ameritrade Support

If the issue persists after trying all the above steps, contact TD Ameritrade's customer support. They can provide tailored assistance and resolve more complex problems. Provide them with details of the steps you’ve already taken.

Preventative Measures

To avoid similar issues in the future:

Proper Uninstallation: Always use the official uninstall process provided by Thinkorswim or the application's developers when removing add-ons or tools.
Regular System Maintenance: Regularly clearing your computer's temporary files and cache can help prevent conflicts and improve performance.

By following these steps, you should be able to successfully remove StreetSmart Edge from your Thinkorswim platform and prevent similar problems with other add-ons. Remember that patience and persistence are key in troubleshooting technical issues.

Disclaimer: This guide provides general troubleshooting advice. Specific steps may vary depending on your operating system and Thinkorswim version. Always back up important data before making significant changes to your system. This information is for educational purposes only and does not constitute financial advice.